With the DOJ refusing to set actual standards regarding the accessibility of websites, here are some things to consider:
- The ADA applies to business in each of the following categories:
- Employment – do you hire people?
- State and Local Goverment – are you a government agency, or are you a vendor seeking contracts with government entities? Are you a school that gets any government funding?
- Public Accomodations – any business that offers goods or services to the general public.
- Transportation – do you deal in trains, plains, or automobiles?
- The DOJ’s most recent announcement says that all businesses in the above categories have to have accessible websites.
- While the DOJ has not pointed to WCAG as the accessibility guidelines to follow, they are the globally accepted standards.
- User testing is essential to ensuring that any non-programmatic errors are caught and fixed.
Roadmap to Accessibility
We created our Roadmap to Accessibility because we all know that judges love to see a plan! There are currently 2 (possibly 3) bills in Congress that would require notification to be given to businesses about their accessibility problems, and we feel that this should apply to websites as well. Recently, 200+ lawsuits were filed against Florida business on behalf of one plaintiff, and California has been rife with class-action lawsuits against small businesses since 2016. In our experience, showing up with a written plan, an affidavit from us that we have been contracted for the work, and then following through to fix the issues is the best course of action for saving your business and providing better customer service to the community at large.